Elevate your brand's service excellence with live insights on your brand, competitors, and market trends—powered by 100% authentic consumer ratings.
Leverage our independent CSI benchmark to track and improve customer satisfaction across key service dimensions.
Filter and analyze performance by time, channel, demographics, and service factors - while directly engaging with customer reviews.
Receive concise alerts, expert tips, and real-time feedback to refine your strategies and enhance customer experience.
We understand different industries and market challenges which is why our decade long experience tracking and enabling excellence, allows us to offer packages that suit to different businesses drive growth.
Explore Engagement Dashboard
We've tracked service for over a decade so you can make excellence your strategic weapon.
Our independent customer satisfaction index is 100% consumer powered and the only one in the Arab world.
We consistently perform as the trusted source of brand's performance.
Service Hero Dashboard allows access to our independent reporting platform based on 100% authentic customers ratings
Get real-time insights to track performance.
Select views by segment, dimension, or loyalty.
Compare your brand to your category peers.
Backed by independent advisory council
We are objective
Member of ESOMAR
Our surveys and analysis are impartial
Our cornerstones are credibility and integrity. We run a 100% consumer powered rating and review platform. We validate all reviews to improve experiences and create mutual value for consumers and companies alike.
Explore CSI services"Service Hero gives us a view beyond our business sector which helps us better understand customer needs and behavior."
"When it comes to keeping a pulse on what customers were thinking and feeling towards our brand, service and stores, Service Hero was an invaluable tool, especially post our rebranding! Not only did it shed light on key issues, it also highlighted areas of development that were enthusiastically requested by our customers. Overall - it helped us tremendously uplift our customer experience, and become one of the top grocery retailers in kuwait."
"Service Hero offers a powerful tool to measure where we stand on customer satisfaction and loyalty compared to the overall country index. It allows us to understand our customer's expectations, to receive constructive feedback and to engage with our clients. At ABK we find this to be an extremely valuable tool, as we strive to build a culture of excellence that will ultimately lead to growth."
Start working with Service Hero so that customer service is your strategic weapon
