Drive excellence efforts with qualitative and quantitative feedback so your insight is customer centric.
Deploy tools that ensure the right choices to drive customer loyalty and business growth.
Spark team excellence with creative tools, skills and an unwavering focus on customers.
Build sustainable customer value by keeping track of needs and performance.
We understand different industries and market challenges which is why our decade long experience tracking and enabling excellence, allows us to offer packages that suit to different businesses drive growth.
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We’ve tracked service for over a decade so you can make excellence your strategic weapon.
Our independent customer satisfaction index is 100% consumer powered and the only one in the Arab world.
We consistently perform as the trusted source of brand's performance.
Backed by independent advisory council
We are objective
Member of ESOMAR
Our surveys and analysis are impartial
Our cornerstones are credibility and integrity. We run a 100% consumer powered rating and review platform. We validate all reviews to improve experiences and create mutual value for consumers and companies alike.
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Excellence starts with a good grasp of your team's and customers' mindset.
We facilitate the strategic work to help draw up plans that align with building customer value.
Excellence is sparked with team passion, creativity, skills and an unwavering focus.
We help you overcome the biggest challenge in performance by maintaining the momentum.
Service Hero Dashboard allows access to our independent reporting platform based on 100% authentic customers ratings
Get real-time insights to track performance.
Select views by segment, dimension, or loyalty.
Compare your brand to your category peers.
"Service Hero is one of the leading research companies in the Middle East region that work on improving many industries across different countries and therefore enhancing the overall customer experience and satisfaction . I am privileged to be associated with Service Hero during the last 4 years."
"Service Hero is driving the customer experience across all the sectors in Kuwait and in the region through the valuable insights that they produce, recently we have engaged with Service Hero to provide us customer satisfaction dashboard for bank in comparison to the market where we have discovered the areas where we can improve to provide best customer experience across all channels specially the digital one."
"Service Hero offers a powerful tool to measure where we stand on customer satisfaction and loyalty compared to the overall country index. It allows us to understand our customer’s expectations, to receive constructive feedback and to engage with our clients. At ABK we find this to be an extremely valuable tool, as we strive to build a culture of excellence that will ultimately lead to growth."
Start working with Service Hero so that customer service is your strategic weapon
