A plan for everyone

Choose any of the specially curated 360° plans so your business continues to excel

STARTUP

Starting from

$ 3,200 /mo

Paid annually

Get started
Who’s this for?
If most of your focus is on sales and awareness building, this package is for you. From the start, it helps you ensure that excellence is part of your repertoire and identity.
MEDIUM

Starting from

$ 9,000 /mo

Paid annually

Get price
Who’s this for?
This package helps you maintain the balance between service and revenues. It includes key tools to build team and client satisfaction.

ENTERPRISE
Prices available upon
request


Request call
Who’s this for?
Large organizations need to ensure a strategic alignment with excellence. This comprehensive solution deconstructs bad habits and champions quality focused ones.
FULL FEATURE BREAKDOWN

Packages for all kind of needs

No matter your position, we have the right package for you.
Compare plans by services STARTUP
Starting at
 $3,200 / month
Get started		 MEDIUM
Starting at
 $9,000 / month
Get price		 ENTERPRISE
Prices available upon
request
Request call
UNDERSTAND
CSI dashboard subscription
Mystery shopping
In-depth interviews
Culture of excellence index
Focus groups
Executive in-depth interviews
Team engagement Index
Social media tracking (annual)
Team focus groups
STRATEGIZE
Customer journey map
Service level target
Trinity of excellence workshop
Service slogan
Team engagement program
Four forces matrix
Strategy map
Value chain assessment
BUILD
Vision, mission & values
Training session
Ideation platform
Service standards
Internal communication
Staff rewards
Innovation programs
RECALIBRATE
CSI dashboard subscription
Mystery shopping
Customer segment promise
Focus groups
Annual culture of excellence index
Channels & platforms review
Standards audits
Reputation survey

Connect the dots between customer satisfaction and your performance with the Customer Satisfaction Index dashboard.

Engagement Basic
  • Reply and resolve customer issues
  • Single user
  • Promote your company – Starter kit
  • Single category and single country
Start free
Bronze
$ 550 /mo
Paid annually
Everything in Engagement Basic
and
  • Full access to 20 KPI metrics
  • 1 license
  • Access 1 category
Subscribe
POPULAR
Silver
$ 1,100 /mo
Paid annually
Everything in Engagement Basic
and
  • Full access to 20 KPI metrics
  • 2 licenses
  • Access 2 categories
Subscribe
Gold
$ 1,250 /mo
Paid annually
Everything in Engagement Basic
and
  • Full access to 20 KPI metrics
  • 5 licenses
  • Access 2 categories
Subscribe

20 Key KPI metrics

View the 20 key measures monthly data that drive service excellence with historic data access

Brand CSI over time
Key metrics by brand
Service dimension scores
Growth by dimension
Demographic by brand
Recommend
Closest competitor
Category vote count
Category channel interaction
Category frequency interaction
CSI country over time
Category satisfaction
Brands NPS scores
NPS by demographic
Category actual index
Brands growth by year
Complaint resolution
Comment sentiment
Sentiment score by brand
Dimension sentiment
Watch demo