Culture of Excellence Index

Quality service only happens when your team and organizational culture embrace it. Our proprietary tool measures how well you enable them to excel using a complete excellence framework. It is a catalyst for better customer service.

We use a bilingual online survey to evaluate key culture-building factors using the Service Hero Trinity of Excellence framework. Scores serve as a benchmark and test for six components as staff rate 65 questions in 7 minutes and leave open ended comments.

Reporting by seniority, department and staff demographic groups help identify where to focus efforts.

In-depth interviews

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Executive in-depth interviews
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