The Engagement Dashboard allows you to access over 20 key metrics that drive service excellence based on 100% authentic consumer ratings.
Ensuring total immersion in customer satisfaction, the dashboard allows you to view and follow up on consumer comments, view sentiment analysis and overall rating as well as sorting and filtering these comments by date, sentiment, and dimension.
Engage with your consumers using our intuitive, user-friendly interface.
Flag insightful comments to review and follow up on complaint resolution.
Interactively graph comment sentiments and measure sentiment to your marketing campaigns.
Post public, private, replies to consumers public comments and concerns.
Sort & filter comments by date, comment sentiment, user ratings, dimensions, and response received (helpful or unhelpful).
View which service dimensions excel and which need improvement.
Compare your consumers loyalty to your brand and your competitors and their likelihood to recommend.
Compare past with present satisfaction to view improvements or areas of decline.
Determine which demographics groups require attention and align your marketing communication to improve these segments.
Start working with Service Hero and pioneer in service excellence
Try nowView the 20 key measures monthly data that drive service excellence with historic data access
The Service Hero Index is rich in data which is aggregated into reports. These reports are aimed at companies and research organizations interested in learning about service standards in Kuwait. We offer two types of reports: free country level reports, and paid-for category and customized reports
