Customer Satisfaction Index

We’ve tracked service excellence for a decade. This positions us to help make customer service your strategic weapon.

Engagement Basic

Connect, reply, and resolve issues with your customers online.

Engagement Pro

Make better decisions. Track statistical data of how consumers are engaging with you.

Promote your company

We provide free and paid resources to quickly promote and engage your consumers.

engagement basic dashboard view

Engagement Basic

A unique tool that empowers brands to interact directly with customers. You can view current and historical sentiment and engage directly with customer comments.

  • Post public, or private, replies to consumers’ comments and concerns
  • Interact directly with consumers
  • View interactive graphic comment sentiment analysis

Engagement Pro

This dashboard grants you access to our independent reporting platform which is based 100% on authentic customer ratings.

  • View current and past CSI results
  • Filter on strategic, loyalty and brand specific results
  • Compare your brand to your category peers and much more

View plans

Learn more
engagement pro dashboard view

Promote your company

Encouraging and engaging your consumers to measure your service is an effective way to emphasize your commitment to improving service standards. More ratings from consumers means more accuracy in results.

We provide a combination of digital and offline marketing solutions to promote your company.

  • Starter kit

    Email, Homepage banner, static video displays and QR Code
  • Premium kit

    SMS with URL, posters, stickers, tent cards, roll ups, and dynamic video displays
promote your company through these different ways banner
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