The Customer Satisfaction Index (CSI) Dashboard allows you to connect the dots between customer satisfaction and your performance.
You get instant access to scores on key measures that drive service excellence. Track customer satisfaction benchmark scores on an ongoing basis by competitor, demographic group, channel, and service dimension.
Data is available monthly, quarterly, semi-annually, and annually and goes back several years.
With satisfaction scores, you can encourage your staff to continue to step-up and serve customers for long-term loyalty.
Subscription is for 12-months and includes a leadership team presentation of your position and previous trends.