Team focus groups

Focus groups help you delve deeper into areas of value or concerns improving client engagement within an organization. In this case we ask your team what they would consider are the chief challenges and priorities when it comes to service standards.

This descriptive insight helps lead the organization to meaningful action sourced straight from your team as they interact daily with clients. We provide detailed session feedback on the team’s evaluation of service standards and what customers expect so we can suggest improvements.

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Customer journey map
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