Customer journey map

A customer journey map helps you tell the story of your customers' experiences with your brand across all touchpoints. Whether your customers interact with you via social media, email, live chat, or other channels, mapping the customer journey out visually ensures no customer slips through cracks.

Maps are drawn up by segment and by type of interaction to uncover where the pain points are to raise the standard of service and therefore satisfaction.

Team focus groups
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Service level target
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