Service level target

Service level targets allow you to hold your team accountable and details exactly the type of service you expect and what is means to achieve it. By articulating what service looks like across five levels, and for key service dimensions such as staff, speed, reliability among others, your team knows exactly how they should serve clients.

Targets are developed based on workshops with your team and executives. By setting a service target you are already a long way in retaining customers.

Customer journey map

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Trinity of excellence workshop
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