Most organizations focus on rewarding their teams on sales rather than service. What results is a deemphasis on loyalty building behavior which can derail a culture of excellence. By setting up ways to identify, recognize and motivate team members that are good at customer service, we can encourage excellence focus behaviors to flourish.
The rewards programs that are developed include standards targets that need to be met, how they will be measured, the frequency of rewards and they range of rewards including celebrations, honors, and tangible compensation or prizes.