Standards audit

Service standards provide the foundation to meet and exceed the needs and expectations of each customer.

Based on the concept of creating value for the customer, service standards help to set how you will meet your customers’ expectations. They direct your employee's behavior and actions along those expectations. By setting them, management and employees are constantly reminded of the challenge and obligations that they face to fulfill customer needs in a way that satisfies and builds their loyalty.

This second review ensures adherence to instore, online and phone standards to recommend improvements.

Annual culture of excellence index
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Reputation survey

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