Annual culture of excellence

Quality service only happens when your team and organizational culture embrace it. Our proprietary tool measures how well you enable them to excel using a complete excellence framework. It is a catalyst for better customer service.

We use a bilingual online survey to evaluate key culture-building factors using the Service Hero Trinity of Excellence framework. Scores serve as a benchmark and test for six components as staff rate 65 questions in 7 minutes and leave open ended comments.

Reporting by seniority, department and staff demographic groups help identify where to focus efforts. By rerunning the survey after a 12-month period you can identify improvements and areas that still need to be addressed.

Focus groups
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Standards audit
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