The Engagement Pro Dashboard allows you to access over 20 key metrics that drive service excellence based on 100% authentic consumer ratings.
View which service dimensions excel and which need improvement.
Respond, flag, and sort consumer comments for deeper insight.
Compare your consumers loyalty to your brand and your competitors and their likelihood to recommend.
Measure yourself against your competition and action change to bridge the gap.
Review consumer complaints for follow up.
Compare past with present satisfaction to view improvements or areas of decline.
Determine which demographics groups require attention and align your marketing communication to improve these segments.
Grasp the mindset of your customers and team with a combination of qualitative and quantitative feedback to build customer-centric programs.
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