View which service dimensions excel and which need improvement.
Measure yourself against your competition and action change to bridge the gap.
Compare your consumers loyalty to your brand and your competitors and their likelihood to recommend.
Respond, flag, and sort consumer comments for deeper insight.
Customize the dashboard homepage with the most important KPIs for easy viewing.
Review consumer complaints for follow up.
Compare past with present satisfaction to view improvements or areas of decline.
Determine which demographics groups require attention and align your marketing communication to improve these segments.
Grasp the mindset of your customers and team with a combination of qualitative and quantitative feedback to build customer-centric programs.
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